Contact us

We’re Here to Help

At THUCMYCRAFT, we believe that exceptional customer service is just as important as exceptional craftsmanship. Whether you have questions about our products, need assistance with an order, or simply want to learn more about our story, our dedicated team is here to support you every step of the way.

We understand that shopping for home textiles is personal. You’re inviting our products into your home, using them for special occasions, and trusting us to deliver quality and beauty. That’s a responsibility we take seriously. That’s why we’ve made it easy to reach us through multiple channels, ensuring you get the answers you need quickly and efficiently.

Contact Information

Our Location

THUCMYCRAFT Headquarters
5900 Balcones Dr STE 100
Austin, TX 78731
United States

Located in the heart of Texas, our Austin headquarters serves as the central hub for our operations, from product design and quality control to customer service and shipping. We’re proud to call Austin home—a city known for its creativity, innovation, and appreciation for the arts, values that align perfectly with our own.

Phone Support

Phone: +84 0346664390

Our phone lines are open during regular business hours. When you call, you’ll speak directly with a knowledgeable team member who can assist with:

  • Product inquiries and recommendations

  • Order status and tracking

  • Shipping and delivery questions

  • Returns and exchanges

  • Wholesale inquiries

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (CST)
Saturday: 10:00 AM – 4:00 PM (CST)
Sunday: Closed

Please note that our phone lines may be busier during holiday seasons. For faster service, we recommend emailing us for non-urgent inquiries.

Email Support

General Inquiries: dinhthucmy06@gmail.com

Email is often the quickest way to get detailed assistance. Our team responds to all emails within 24-48 hours during business days. When emailing us, please include:

  • Your order number (if applicable)

  • A clear description of your question or concern

  • Any relevant photos (for quality issues or returns)

Typical Response Times:

Inquiry Type Response Time
Order Questions Within 24 hours
Product Information Within 24-48 hours
Returns & Exchanges Within 24 hours
Wholesale Inquiries Within 48 hours
Press & Media Within 48 hours

Connect With Us Online

Website

Visit our website at thucmycraft.shop to browse our complete collection, learn about our story, and discover our latest arrivals. Our website features:

  • Detailed Product Information: High-quality images, detailed descriptions, and care instructions

  • Customer Reviews: Honest feedback from real customers

  • Secure Checkout: Stripe-powered payment processing

  • Order Tracking: Real-time updates on your shipment

Social Media

Follow us on social media to stay connected with the THUCMYCRAFT community. We share:

  • Behind-the-scenes glimpses of our artisans at work

  • New product announcements and launches

  • Seasonal collections and holiday gift guides

  • Design inspiration for your home

  • Customer features and testimonials

(Social media handles to be added as we expand our presence)

Newsletter

Subscribe to our email newsletter to receive:

  • Exclusive offers and promotions

  • Early access to new collections

  • Seasonal entertaining tips

  • Stories from our artisans and partners

Get In Touch

Visit Our Showroom

While our primary business is online, we welcome visitors to our Austin headquarters by appointment. This is a wonderful opportunity to:

  • See and feel our products in person

  • Discuss custom orders and personalization

  • Learn about our craftsmanship process

  • Get expert advice for your table setting needs

To schedule a visit, please email us at dinhthucmy06@gmail.com at least 48 hours in advance. We’ll arrange a time that works for you and ensure someone is available to assist you.

Appointment Hours:
Monday – Friday: 10:00 AM – 4:00 PM (CST)

Contact Form

For your convenience, we’ve provided a contact form below. Simply fill in your details and message, and we’ll get back to you promptly.

Contact Form Fields

When completing our contact form, please include:

1. Your Name
Full name helps us personalize our response and address you properly.

2. Email Address
We’ll use this to respond to your inquiry. Please ensure it’s correct.

3. Phone Number (Optional)
If you prefer a phone call, we’ll reach out during business hours.

4. Order Number (If Applicable)
For order-related questions, this helps us locate your information quickly.

5. Subject
Select the topic that best describes your inquiry:

  • Product Information

  • Order Status

  • Returns & Exchanges

  • Shipping Questions

  • Wholesale Inquiry

  • Press & Media

  • General Question

6. Your Message
Provide as much detail as possible so we can assist you efficiently.

Customer Support

Order Assistance

If you have questions about your order, we’re here to help. Common order-related questions include:

Order Status
Wondering where your package is? We provide tracking information via email once your order ships. You can also check your order status by logging into your account on our website.

Order Changes
Need to modify your order? Contact us as soon as possible. We process orders quickly, but we’ll do our best to accommodate changes before shipping.

Cancellations
We understand that plans change. If you need to cancel your order, please contact us immediately. Once an order has shipped, we’ll need to process it as a return.

Payment Issues
Having trouble checking out? Our secure Stripe payment system accepts major credit cards, debit cards, Apple Pay, and Google Pay. If you encounter any issues, we’re happy to assist.

Product Information

Our team has extensive knowledge of our product collection and can help with:

Product Details
Need measurements, material information, or care instructions? We can provide all the details you need to make an informed decision.

Personalization
Many of our products can be personalized with monograms or custom embroidery. We can guide you through the options available.

Gift Orders
Looking for the perfect gift? Our team can recommend products based on the recipient’s style, occasion, and your budget.

Wholesale and Bulk Orders
For businesses, event planners, and hospitality professionals, we offer wholesale pricing and bulk order options. Contact us for a customized quote.

Shipping Questions

We ship to customers across the United States and internationally. Common shipping questions include:

  • Shipping Costs: Calculated at checkout based on destination and order size

  • Delivery Times: Standard delivery is 5-7 business days

  • International Shipping: We ship worldwide with tracking and insurance options

  • Expedited Shipping: Contact us for expedited options

  • Customs and Duties: International customers are responsible for any applicable customs fees

Returns and Exchanges

Customer satisfaction is our priority. Our return policy includes:

  • 15-Day Return Window: Most items can be returned within 15 days of receipt

  • Conditions: Items must be unused, in original packaging, and in the same condition as received

  • Exceptions: Personalized items and final sale items are not eligible for returns

  • Processing: Returns are processed within 5-7 business days of receipt

For detailed information, please refer to our Return Policy.

Privacy and Security

Your privacy and security are important to us. We are committed to:

  • Secure Transactions: Stripe processes all payments with industry-leading encryption

  • Data Protection: We never share your personal information with third parties

  • Transparency: We clearly explain how we collect, use, and protect your data

For detailed information, please refer to our Privacy Policy.

Response Times and Service Standards

We pride ourselves on providing prompt, helpful, and professional service. Here’s what you can expect:

Email Response Times

Day of Week Response Time
Monday – Friday (within business hours) Within 24 hours
Monday – Friday (outside business hours) Within 24-48 hours
Saturday Within 24-48 hours
Sunday Within 48 hours

Phone Service Standards

When you call us, you can expect:

  • Friendly Greeting: A warm welcome from our team

  • Knowledgeable Assistance: Well-trained staff who know our products

  • Efficient Service: We aim to resolve your issue during the first call

  • Follow-Up: If we need to research your question, we’ll call you back promptly

Social Media Response

We monitor our social media channels regularly and respond to direct messages and comments within:

  • Direct Messages: Within 24 hours

  • Public Comments: Within 24-48 hours

Frequently Asked Questions

Before reaching out, you might find the answer you need in our FAQ section. Common questions include:

Q: How do I track my order?
A: You’ll receive a tracking number via email once your order ships. You can also log into your account on our website to check your order status.

Q: What materials are your products made from?
A: We use premium materials including 100% European linen, 100% cotton, and linen-cotton blends. Product descriptions specify the materials used for each item.

Q: How should I care for my napkins?
A: Most of our products are machine washable on a gentle cycle. Please refer to the care instructions in each product description.

Q: Do you offer personalization?
A: Yes, many of our products can be personalized with monograms or custom embroidery. Check the product description for availability.

Q: What is your return policy?
A: Most items can be returned within 15 days of receipt. Personalized items and final sale items are not eligible for return.

Q: Do you ship internationally?
A: Yes, we ship to customers worldwide. International shipping rates are calculated at checkout.

Q: How long does shipping take?
A: Standard delivery is 5-7 business days within the United States. International delivery times vary by destination.

Q: Are your products safe?
A: Yes, all our products are made from non-toxic materials and are safe for food contact. Many are OEKO-TEX® certified.

For answers to more questions, please visit our FAQ page.

Wholesale and Business Inquiries

For Businesses

THUCMYCRAFT welcomes wholesale inquiries from:

  • Boutique Hotels: Elevate your guest experience with our premium textiles

  • Restaurants: Impress your diners with beautifully crafted napkins and linens

  • Event Planners: Create memorable events with our elegant products

  • Interior Designers: Source unique pieces for your clients’ homes

  • Boutiques and Retailers: Offer quality craftsmanship to your customers

Wholesale Benefits

When you partner with THUCMYCRAFT, you receive:

  • Competitive Wholesale Pricing: Volume discounts for businesses

  • Customizable Options: Personalization for your brand or clients

  • Reliable Fulfillment: Consistent quality and on-time delivery

  • Dedicated Support: A contact person for your account

How to Inquire

To discuss wholesale opportunities, please contact us at dinhthucmy06@gmail.com with:

  • Your business name and location

  • Type of business (hotel, restaurant, retailer, etc.)

  • Estimated order volume

  • Any special requirements or preferences

We’ll respond within 48 hours with pricing and information.

Media and Press Inquiries

For Journalists and Bloggers

We welcome media inquiries from:

  • Lifestyle Magazines: Interested in our story and products

  • Interior Design Blogs: Looking for unique content and product features

  • Wedding Planners: Seeking the perfect table linens for featured weddings

  • Podcast Hosts: Wanting to discuss craftsmanship, entrepreneurship, or home décor

  • Influencers: Interested in collaborations and product reviews

Press Kit

We can provide:

  • Company Background: History, mission, and values

  • Product Images: High-resolution photos for publication

  • Brand Story: The journey of THUCMYCRAFT

  • Artisan Profiles: Stories of the craftspeople behind our products

  • Design Inspiration: The creative process behind our collections

How to Reach Us

For press and media inquiries, please contact dinhthucmy06@gmail.com with:

  • Your publication or platform name

  • Your intended coverage topic

  • Any specific requests for images or interviews

  • Your deadline

We aim to respond within 48 hours.

Career Opportunities

Join Our Team

THUCMYCRAFT is growing, and we’re always looking for talented individuals who share our passion for craftsmanship and customer service. We offer:

  • Meaningful Work: Contribute to preserving traditional skills

  • Collaborative Environment: Work with a supportive, creative team

  • Growth Opportunities: Develop your career with our expanding company

  • Fair Compensation: Competitive pay and benefits

Current Openings

We occasionally have openings in:

  • Customer Service: Help our customers with warmth and expertise

  • Operations and Logistics: Ensure our products reach customers efficiently

  • Design and Product Development: Create beautiful new products

  • Artisan Training: Learn and preserve hand-embroidery skills

How to Apply

To inquire about career opportunities, please email dinhthucmy06@gmail.com with:

  • Your resume

  • A cover letter describing your interest and qualifications

  • Any relevant portfolio or work samples

We’ll contact you if we have a suitable opening.

Security and Privacy Assurance

Your Information is Safe

When you contact THUCMYCRAFT, you can trust that your information is handled with care:

  • Encrypted Communications: Our website uses SSL encryption

  • Secure Payment Processing: Stripe handles all transactions

  • Privacy Commitment: We never sell or share your information

  • Data Protection: We follow best practices for data security

For detailed information, please see our Privacy Policy.

We Value Your Feedback

Help Us Improve

At THUCMYCRAFT, we believe in continuous improvement. Your feedback helps us serve you better. We welcome:

  • Product Suggestions: Tell us what you’d like to see in our collection

  • Service Feedback: Share your experience with our team

  • Design Ideas: We love hearing from creative customers

  • Story Submissions: Share how you use our products in your home

How to Share Feedback

You can provide feedback through:

  • Email: dinhthucmy06@gmail.com

  • Phone: +84 0346664390

  • Contact Form: Available on our website

  • Social Media: Tag us in your posts

  • Reviews: Share your experience on our product pages

Connect With Us Today

We look forward to hearing from you. Whether you have a simple question or a complex inquiry, our team is ready to assist you with professionalism, warmth, and expertise.

Quick Reference

Website: thucmycraft.shop
Email: dinhthucmy06@gmail.com
Phone: +84 0346664390
Address: 5900 Balcones Dr STE 100, Austin, TX 78731, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

Why Contact Us?

Expertise You Can Trust

Our team knows our products inside and out. When you contact us, you’re speaking with people who genuinely care about craftsmanship, quality, and your satisfaction.

Personalized Assistance

We understand that every customer is unique. Whether you’re choosing a gift, planning a wedding, or outfitting a restaurant, we’ll provide personalized recommendations that meet your needs.

Timely Responses

We respect your time. Our response times are competitive, and we strive to resolve your inquiry as quickly as possible.

Professional Service

From the moment you reach out to us, you’ll experience the professionalism that defines THUCMYCRAFT. We’re courteous, knowledgeable, and committed to making your experience positive.

Thank You

We appreciate your interest in THUCMYCRAFT and look forward to serving you. Whether you’re a first-time customer or a long-time supporter, we’re here to help you create beautiful moments with our handcrafted textiles.

THUCMYCRAFT — Bringing joy to the everyday with handmade textiles for the home