Asked Questions (FAQ)

Welcome to Our FAQ Page

At THUCMYCRAFT, we understand that shopping for handcrafted textiles is a personal experience, and you likely have questions before making a purchase. We’ve compiled this comprehensive FAQ section to address the most common inquiries we receive from our valued customers. Whether you’re curious about our products, shipping, returns, or payment methods, you’ll find clear answers here.

Our goal is to make your shopping experience as seamless and enjoyable as possible. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to our customer service team. We’re here to help and genuinely care about your satisfaction.

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Section 1: Ordering and Shopping

1.1 How do I place an order?

Placing an order with THUCMYCRAFT is simple and secure:

Step-by-Step Guide:

1. Browse our collection and select the products you love

2. Choose your desired quantity and any personalization options

3. Add items to your shopping cart

4. Review your cart and proceed to checkout

5. Enter your shipping information

6. Select your preferred payment method

7. Review your order summary

8. Click “Place Order” to complete your purchase

You will receive a confirmation email immediately after placing your order. This email contains your order number and a summary of your purchase.

1.2 Do I need to create an account to order?

No, you can checkout as a guest without creating an account. However, we recommend creating an account for:

• Faster Checkout: Save your shipping information for future orders

• Order History: Easily track your past purchases

• Order Tracking: View real-time updates on your current orders

• Exclusive Offers: Receive notifications about promotions and new collections

• Personalized Recommendations: Get product suggestions based on your preferences

Creating an account is free and takes just a few minutes.

1.3 Can I change or cancel my order?

We understand that plans change. If you need to modify or cancel your order, please contact us immediately.

Before Order Processing:

• We can make changes to your order if it hasn’t been processed yet

• This includes changing quantities, shipping addresses, or personalization details

After Order Processing:

• Once your order has been processed for shipping, we cannot make changes

• You will need to initiate a return once you receive your order

For Personalized Items:

• Changes to personalized items may be limited

• Contact us immediately if you need to make corrections to monograms or custom details

How to Request Changes:
Email us at dinhthucmy06@gmail.com with your order number and specific request. Please be as detailed as possible.

1.4 What if an item is out of stock?

We strive to maintain accurate inventory levels, but sometimes popular items sell out quickly.

If an item is out of stock:

• You will see a “Sold Out” or “Out of Stock” message on the product page

• We may offer a “Notify Me” option for when the item becomes available again

• You can contact us to inquire about restock dates

Restocking Information:

• Made-to-order items are always produced in limited quantities

• Seasonal collections may not be restocked after they sell out

• Contact us for specific information about any item

1.5 Are there quantity limits on orders?

We welcome bulk orders for events, businesses, and special occasions. However, for limited edition items, we may impose quantity limits to ensure fair distribution.

For Bulk Orders:

• Contact us for wholesale pricing and availability

• Bulk orders require advance notice

• We can accommodate most quantity requirements

For Retail Customers:

• No strict quantity limits on most items

• We reserve the right to limit quantities for new or limited-edition products

1.6 Do you offer gift wrapping or gift messaging?

Yes, we understand the importance of presentation when giving a gift.

Gift Options:

• Many of our products come in beautiful packaging, including cellophane wrapping and satin ribbons

• We can include a personalized gift message with your order

• Gift receipts are available upon request

How to Request Gift Options:
Add your gift message and any special instructions in the “Order Notes” section during checkout. For additional gift wrapping requests, please email us at dinhthucmy06@gmail.com after placing your order.

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Section 2: Product Information

2.1 What materials do you use?

We are committed to using only the finest materials for our handcrafted textiles:

Additional Product Details:

• OEKO-TEX® Certified: Many of our products meet the highest standards for textile safety

• European Flax™ Certified: Our linen products are certified for quality and sustainability

• Non-Toxic Dyes: We use safe, non-toxic dyes that are colorfast

2.2 Where are your products made?

Our products are crafted in various locations around the world, each chosen for their expertise in specific techniques:

2.3 How should I care for my products?

Proper care ensures your THUCMYCRAFT products remain beautiful for years to come.

General Care Instructions:

Detailed Care Instructions for Specific Products:

European Linen Napkins (Alhambra, Zurbano, Bowline, etc.):

• Machine washable on gentle cycle at 40°C (104°F)

• Do not use bleach or detergents with optical brightening agents

• Air dry or tumble dry on low heat

• Iron while slightly damp

Hand-Embroidered Cotton Napkins (THUCMYCRAFT collections):

• Hand wash or machine wash on gentle cycle

• Tumble dry on low heat until damp

• Line dry, iron on reverse for traditional finish

Handmade Turkish Linens (Loulou La Dune):

• Dry-clean or machine wash at low temperature

• Air dry

• Iron on reverse while damp

General Tips:

• Wash dark colors separately

• Do not wring or twist wet linens

• Use spot remover for stains, but avoid bleach

• Store in a dry, cool place

2.4 Will my products shrink?

Natural fibers like linen and cotton may shrink slightly during the first wash.

Shrinkage Expectations:

• Linen: May shrink 5-7% after first wash

• Cotton: May shrink 3-5% after first wash

• Linen-Cotton Blends: Shrinkage varies based on blend ratio

To Minimize Shrinkage:

• Follow care instructions carefully

• Use cold or cool water

• Avoid high heat in dryer

• Line dry when possible

2.5 Are your products safe for food contact?

Yes, all our napkins and table linens are safe for food contact. We use:

• Non-toxic, food-safe dyes

• Materials that are free from harmful chemicals

• OEKO-TEX® certified fabrics in many collections

Our products are perfect for:

• Dinner parties and entertaining

• Everyday meals

• Special occasions and holidays

• Gifts for food lovers

2.6 What sizes are your products?

We offer a range of sizes to suit different needs:

Please check individual product descriptions for exact measurements.

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Section 3: Shipping and Delivery

3.1 Where do you ship?

We ship to customers across the United States and internationally.

Domestic Shipping:

• All 50 U.S. states

• U.S. territories and military addresses (APO/FPO)

International Shipping:

• We ship to most countries worldwide

• Shipping rates and times vary by destination

• Customs duties and taxes are the customer’s responsibility

3.2 How much does shipping cost?

Shipping costs are calculated at checkout based on:

• The total weight and size of your order

• Your shipping destination

• The shipping method selected

Domestic Shipping:

• Standard shipping rates apply

• Free shipping is available during promotions (check our website for current offers)

International Shipping:

• Rates vary by destination

• Contact us for a shipping quote for bulk orders

3.3 How long does shipping take?

Domestic Orders (Within the USA):

• Standard Delivery: 5-7 business days

• Expedited Delivery: Contact us for availability and pricing

International Orders:

• Varies by Destination: Typically 7-21 business days

• Customs processing may add additional time

Made-to-Order Items:

• Production time: 6-8 weeks

• Shipping: 5-7 business days after production

Personalized Items:

• Production time: 3-4 days

• Shipping: 5-7 business days after production

3.4 How can I track my order?

Once your order ships, you will receive a confirmation email with:

• A tracking number

• Carrier information

• An estimated delivery date

To Track Your Order:

1. Click the tracking link in your shipping confirmation email

2. Enter your tracking number on the carrier’s website

3. Log into your account on our website to view order status

Lost Tracking Information:
If you lose your tracking information, contact us at dinhthucmy06@gmail.com with your order number, and we will resend the tracking details.

3.5 Do you ship to PO Boxes?

Yes, we ship to PO Boxes within the United States. For international orders, we require a physical address for customs clearance.

Important Notes:

• Please provide a valid phone number for carrier contact

• Some carriers may not deliver to PO Boxes for certain package sizes

3.6 What if my package is lost or damaged?

Lost Packages:
If your package is lost in transit:

1. Contact the carrier with your tracking number

2. File a claim with the carrier (we will assist you)

3. Contact us for assistance and potential replacement

Damaged Packages:
If your package arrives damaged:

1. Take photos of the packaging and product

2. Contact us at dinhthucmy06@gmail.com with photos

3. We will arrange for a replacement or refund

Note: We recommend using our shipping methods with tracking and insurance for all orders.

3.7 Do I have to pay customs fees for international orders?

Yes, international customers are responsible for:

• Customs duties and import taxes

• Any fees charged by customs brokers

• Compliance with import regulations

Important Considerations:

• Customs fees are not included in our pricing or shipping costs

• Customs processing may cause delivery delays

• We recommend checking with your local customs office for information about potential charges

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Section 4: Returns and Exchanges

4.1 What is your return policy?

We offer a 15-day return window from the date you receive your order.

Eligibility Requirements:

• Items must be unused, unwashed, and in original condition

• Original packaging and tags must be intact

• Proof of purchase required (order number)

Non-Returnable Items:

• Personalized and custom orders

• Made-to-order items

• Items marked “Final Sale”

• Items that have been washed or altered

4.2 How do I start a return?

Step-by-Step Process:

1. Email us at dinhthucmy06@gmail.com with:

   • Your order number

   • The item(s) you wish to return

   • The reason for return

   • Photos (if applicable)

2. Wait for return authorization and instructions

3. Ship the item back in its original condition

4. We will inspect the item and process your refund

Important: Do not ship returns without authorization. Returns received without authorization may be delayed or refused.

4.3 Who pays for return shipping?

Recommendation: Use a trackable shipping method with insurance for your return. We are not responsible for items lost during return shipping.

4.4 How long does it take to get a refund?

Return Processing Timeline:

Total Estimated Time: 15-25 business days from return initiation to refund appearance.

4.5 Can I exchange an item?

Yes, we offer exchanges subject to product availability.

Exchange Process:

1. Contact us at dinhthucmy06@gmail.com with your exchange request

2. We will confirm availability of the desired item

3. Ship the original item back to us

4. Upon receipt and inspection, we will ship your exchange item

5. You will be charged for shipping of the new item

Important Notes:

• Exchanges follow the same eligibility criteria as returns

• Personalized items and final sale items cannot be exchanged

• If the desired item is unavailable, we will offer a refund

4.6 What if I received a damaged item?

We take great care in packaging our products, but accidents can happen during shipping.

If You Receive a Damaged Item:

1. Take photos of the damaged item and packaging

2. Contact us immediately at dinhthucmy06@gmail.com

3. Provide your order number and photos

4. We will arrange for a replacement or refund

Timeline: Please report damaged items within 7 days of receipt.

4.7 Can I return a gift?

Yes, gifts can be returned or exchanged.

Gift Returns:

• Contact us with the gift giver’s name (if known)

• Refunds for gifts will be issued as store credit to the gift recipient

• The original purchaser will not be notified of the return

Gift Exchanges:

• Contact us to exchange for a different item

• We will assist you in selecting a replacement

• Any price difference will be handled accordingly

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Section 5: Payment Methods

5.1 What payment methods do you accept?

We accept the following payment methods:

We use Stripe as our secure payment processor.

5.2 Is it safe to use my credit card on your website?

Yes, your security is our priority.

Security Features:

• SSL Encryption: All data transmitted is encrypted

• PCI DSS Compliant: We meet the highest security standards

• Tokenization: Your card details are never stored on our servers

• Stripe Processing: Payment processing by Stripe, a trusted global platform

5.3 What is Stripe?

Stripe is a leading payment processing platform used by millions of businesses worldwide. It offers:

• Industry-leading security

• Fast transaction processing

• Support for multiple payment methods

• Advanced fraud detection

When you pay with Stripe, your payment information is protected by the same security standards used by major financial institutions.

5.4 Do you accept PayPal?

At this time, we do not accept PayPal. We accept all major credit and debit cards, Apple Pay, and Google Pay through our secure Stripe payment system. We may add PayPal in the future.

5.5 Can I pay with a debit card?

Yes, we accept debit cards with Visa, Mastercard, or American Express logos.

5.6 Do you offer installment payment plans?

Currently, we do not offer installment payment plans. All orders require full payment at checkout. We may offer this option in the future.

5.7 What currency are your prices in?

All prices are listed in U.S. Dollars (USD). For international orders, your credit card issuer or bank will convert the amount to your local currency at their current exchange rate.

5.8 How do I use a promotional code?

Using a Promotional Code:

1. Add items to your cart

2. Proceed to checkout

3. Look for the “Gift Card or Discount Code” field

4. Enter your promotional code

5. Click “Apply”

6. The discount will be applied to your total

Important Notes:

• Promotional codes have expiration dates

• Some codes are valid only for specific products

• Codes cannot be combined with other offers

• If a code doesn’t work, contact us for assistance

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Section 6: Personalization and Customization

6.1 Do you offer personalization?

Yes, we offer personalization options on select products, including:

• Monograms on cocktail napkins

• Custom crests and designs

• Personalized messages

• Initials and names

Available Personalization Options:

• Monogrammed Napkins: Add initials or full names

• Custom Crest Napkins: Choose from themed crests (Golf, Garden, Ski, Tennis, Tea Party, and more)

• Event Personalization: Perfect for weddings, bachelorettes, and special occasions

6.2 How do I place a personalized order?

For Personalized Items:

1. Select the product you want to personalize

2. Enter your personalization details in the provided field

3. Double-check spelling and details before confirming

4. Complete your purchase

Important: Personalized items are final sale and cannot be returned. Please double-check all details before submitting your order.

6.3 How long does personalization take?

Personalization typically adds 3-4 days to production time, plus standard shipping time.

Timeline:

• Production: 3-4 days

• Shipping: 5-7 business days

For custom designs and bulk personalization, please contact us for specific timelines.

6.4 Can I see a proof before my personalized item is made?

For some custom designs, we can provide digital proofs before production. Please contact us at dinhthucmy06@gmail.com to discuss your specific needs.

Please Note:

• Digital proofs are for approval only

• Once approved, we cannot change the personalization

• Production begins after approval

6.5 What if I make a mistake in my personalization?

Before Approval:

• You can make changes before submitting your order

• Contact us immediately if you need to correct details

After Approval:

• Once approved, changes cannot be made

• Personalized items are final sale

• You will need to place a new order if you want corrected items

Tip: Always double-check your personalization details before submitting your order.

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Section 7: Customer Service

7.1 How can I contact THUCMYCRAFT?

We’re here to help through multiple channels:

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (CST)
Saturday: 10:00 AM – 4:00 PM (CST)
Sunday: Closed

7.2 What are your response times?

During busy seasons, response times may be slightly longer. We appreciate your patience.

7.3 Do you have a physical store?

We do not currently have a retail store open to the public. However, we welcome visits to our Austin headquarters by appointment.

To Schedule a Visit:
Email us at dinhthucmy06@gmail.com at least 48 hours in advance. We will arrange a time that works for you.

7.4 Can I place an order by phone?

Yes, you can place orders over the phone. Call us at +84 0346664390 during business hours, and our team will assist you.

Phone Orders:

• Have your product selections ready

• We’ll take your payment information securely

• You’ll receive a confirmation email

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Section 8: Wholesale and Business Inquiries

8.1 Do you offer wholesale pricing?

Yes, we offer wholesale pricing for businesses, including:

• Boutique hotels

• Restaurants

• Event planners

• Interior designers

• Retailers

Wholesale Benefits:

• Competitive pricing

• Bulk order discounts

• Customizable options

• Reliable fulfillment

• Dedicated support

8.2 How do I become a wholesale customer?

To inquire about wholesale opportunities, contact us at dinhthucmy06@gmail.com with:

• Your business name and location

• Type of business

• Estimated order volume

• Any special requirements

We will respond within 48 hours with pricing and information.

8.3 What are your minimum order quantities for wholesale?

Minimum order quantities vary by product and business type. Contact us for specific information based on your needs.

8.4 Do you offer custom designs for businesses?

Yes, we offer custom design services for businesses. We can create:

• Custom embroidery patterns

• Unique color combinations

• Personalized branding

• Custom packaging

Contact us to discuss your custom design needs.

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Section 9: Account Management

9.1 How do I create an account?

Creating an Account:

1. Click “Login” or “My Account” at the top of our website

2. Select “Create Account”

3. Enter your name, email, and password

4. Click “Create Account” or “Register”

5. Your account is now active

Benefits of Creating an Account:

• Faster checkout

• Order history access

• Track orders

• Save shipping addresses

• Receive exclusive offers

9.2 I forgot my password. What should I do?

Resetting Your Password:

1. Go to the login page

2. Click “Forgot Your Password?”

3. Enter your email address

4. We will send you a password reset link

5. Follow the link to create a new password

If You Don’t Receive the Email:

• Check your spam or junk folder

• Ensure you’re using the correct email address

• Contact us for assistance

9.3 How do I update my account information?

Updating Your Account:

1. Log into your account

2. Navigate to “My Account” or “Account Settings”

3. Update your personal information, address, or payment methods

4. Save your changes

Contact Information:
If you need to update your email address or phone number, please email us at dinhthucmy06@gmail.com.

9.4 How do I delete my account?

To delete your account, please contact us at dinhthucmy06@gmail.com. We will permanently delete your account and personal information within 30 days.

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Section 10: Promotions and Discounts

10.1 How do I stay updated on promotions?

Stay Informed:

• Newsletter: Subscribe to our email newsletter for exclusive offers

• Social Media: Follow us on social media for announcements

• Website: Check our website for current promotions

10.2 Do you offer first-time customer discounts?

We occasionally offer discounts for first-time customers. Check our website or sign up for our newsletter to receive any current offers.

10.3 Can I combine promotional codes?

Generally, promotional codes cannot be combined with other offers. Only one promotional code can be used per order.

10.4 What if a product goes on sale after I purchase it?

We understand this can be frustrating. While we do not offer price adjustments, we recommend:

• Signing up for our newsletter to be notified of upcoming sales

• Following us on social media for advance notice of promotions

• Contacting us if you have questions about current pricing

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Section 11: Product Care and Maintenance

11.1 How do I remove stains from my napkins?

General Stain Removal:

• Treat stains promptly for best results

• Use a liquid stain remover or gentle soap

• Apply to the stain and let it sit for 5-10 minutes

• Wash according to care instructions

Specific Stains:

• Red Wine: Blot immediately with a clean cloth, then wash

• Oil/Grease: Apply cornstarch or baking soda to absorb, then wash

• Coffee/Tea: Rinse with cold water, then wash

• Ink: Use rubbing alcohol on a cotton ball, then wash

Warnings:

• Do not use bleach on colored or embroidered items

• Test stain removers on a small, hidden area first

• Follow product care instructions for best results

11.2 How do I store my linens?

Proper Storage:

• Clean: Always store clean linens

• Dry: Ensure linens are completely dry before storage

• Dark: Store in a dark place to prevent fading

• Cool: Store in a cool, dry place

• Fold: Fold neatly to prevent creasing

Avoid:

• Direct sunlight (can cause fading)

• Damp conditions (can cause mildew)

• Mothballs (use cedar or lavender instead)

11.3 How do I iron my napkins?

Ironing Tips:

• Iron while still slightly damp for best results

• Use the correct temperature setting (linen requires high heat)

• Iron on the reverse side for embroidered items

• Use a pressing cloth for delicate embroidery

Alternative to Ironing:

• Remove from dryer while still damp

• Smooth out wrinkles with your hands

• Hang to dry completely

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Section 12: Sustainability and Ethics

12.1 Are your products sustainable?

Yes, we are committed to sustainability:

• Natural Fibers: We use natural, renewable fibers

• Durable Products: Our products are designed to last

• Ethical Sourcing: We partner with suppliers who share our values

• Minimal Packaging: We use eco-friendly packaging materials

12.2 Are your artisans treated fairly?

Yes, we are committed to ethical production:

• Fair Wages: All artisans receive fair compensation

• Safe Conditions: We ensure safe working conditions

• Preservation: We support traditional craftsmanship

• Partnerships: We work with artisans directly, not through exploitative intermediaries

12.3 Are your products certified?

Many of our products are certified:

• OEKO-TEX® Certified: Products meet high standards for textile safety

• European Flax™ Certified: Linen products meet quality and sustainability standards

• FSC Certified: Some products use FSC-certified materials

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Section 13: Technical Support

13.1 The website isn’t working properly. What should I do?

If you experience issues with our website:

1. Clear Cache: Clear your browser’s cache and cookies

2. Update Browser: Ensure your browser is up to date

3. Try Different Browser: Try using a different browser

4. Disable Extensions: Try disabling browser extensions

5. Check Internet Connection: Ensure you have a stable internet connection

If Issues Persist:
Contact us at dinhthucmy06@gmail.com with:

• A description of the issue

• Screenshots if possible

• The browser and device you’re using

• Any error messages you’ve received

13.2 How do I save items to my wishlist?

Wishlist Functionality:
If our website offers a wishlist feature:

1. Navigate to the product you want to save

2. Click the “Add to Wishlist” or heart icon

3. The item will be saved to your wishlist

4. You can view your wishlist in your account

Note: Wishlist functionality may vary based on website updates.

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Section 14: Special Occasions and Events

14.1 Can I order products for a wedding?

Yes, we offer wedding-friendly products:

• Personalized cocktail napkins for cocktail hours

• Custom crest napkins with your wedding monogram

• Bulk orders for wedding receptions

Wedding Planning Tips:

• Order at least 3 months in advance for personalized items

• We can provide samples if needed

• Contact us for special pricing on bulk orders

14.2 Do you offer corporate gifting?

Yes, we offer corporate gifting solutions:

• Customized napkins with company logos

• Bulk orders for corporate events

• Gift boxes for employee appreciation

Corporate Gifting Process:

1. Contact us with your requirements

2. We provide options and pricing

3. Approve the design

4. We produce and ship your order

14.3 How far in advance should I order for events?

Recommended Lead Times:

• Standard Items: 2-3 weeks in advance

• Personalized Items: 1-2 months in advance

• Made-to-Order Items: 2-3 months in advance

• Bulk Orders: 3 months in advance

Why Order Early:

• Ensure availability of products

• Allow time for personalization

• Avoid shipping delays

• Plan for unexpected issues

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Section 15: International Orders

15.1 How long does international shipping take?

International shipping times vary by destination:

• North America (excluding USA): 7-10 business days

• Europe: 10-14 business days

• Asia: 10-21 business days

• Australia/New Zealand: 10-21 business days

• South America: 14-21 business days

• Africa/Middle East: 14-28 business days

Important: Customs processing may add additional time.

15.2 Do I have to pay customs fees?

Yes, international customers are responsible for:

• Customs duties

• Import taxes

• Brokerage fees

• Any other charges assessed by customs

How Customs Fees Work:

• Customs authorities in your country assess fees

• The carrier will contact you for payment

• You must pay fees before receiving your package

• These fees are not included in our pricing or shipping costs

15.3 Will I receive tracking for international orders?

Yes, all international orders include tracking. You will receive a tracking number via email when your order ships.

Tracking International Orders:

• Track through the carrier’s website

• Track through your country’s postal service

• Some carriers offer tracking to a certain point (handoff may occur)

15.4 What if my international order is lost?

If your international order is lost:

1. Contact the carrier with your tracking number

2. File a claim with the carrier (we will assist you)

3. Contact us at dinhthucmy06@gmail.com for assistance

We are not responsible for:

• Losses due to customs seizure

• Losses due to incorrect address provided by customer

• Losses due to delivery to a third party

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Section 16: Privacy and Security

16.1 Is my personal information secure?

Yes, we take your privacy and security seriously:

• All data is transmitted via SSL encryption

• We use Stripe for secure payment processing

• We do not store your full credit card details

• We never share your personal information with third parties

16.2 How do you use my personal information?

We use your information for:

• Processing orders and delivering products

• Communicating about your order

• Providing customer service

• Sending promotional offers (with your consent)

• Improving our products and services

We Do Not:

• Sell your information to third parties

• Share your information without your consent (except as required for order fulfillment)

• Use your information for purposes not stated in our Privacy Policy

16.3 What are cookies and how do you use them?

What Are Cookies?
Cookies are small text files stored on your device that help websites remember your preferences and browsing behavior.

Our Use of Cookies:

• Essential cookies for website functionality

• Performance cookies to improve our website

• Preference cookies to remember your settings

• Marketing cookies to show relevant offers

You Can:

• Accept all cookies

• Choose specific cookies

• Opt out of non-essential cookies

• Clear cookies at any time

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Section 17: About THUCMYCRAFT

17.1 What is THUCMYCRAFT?

THUCMYCRAFT is a brand dedicated to bringing joy to everyday living through handcrafted textiles. Founded in 2012, we specialize in hand-embroidered linen and cotton napkins, placemats, and home accessories that blend traditional craftsmanship with contemporary design.

Our Mission:
To bring joy to the everyday with handmade textiles for the home.

Our Values:

• Authenticity

• Innovation

• Customer-Centricity

• Sustainability

• Integrity

17.2 Why should I choose THUCMYCRAFT?

Reasons to Choose THUCMYCRAFT:

1. Quality: We use only the finest materials

2. Craftsmanship: Each piece is hand-embroidered by skilled artisans

3. Design: Our products are both timeless and contemporary

4. Value: We offer competitive pricing for premium products

5. Service: We’re committed to your satisfaction

17.3 Can I learn more about your artisans?

We are proud of our artisans and their skills. While we don’t share detailed personal information about individual artisans, we celebrate their craftsmanship in our product descriptions and marketing materials.

Our Artisan Partners:

• Los Encajeros: A heritage linen house in Spain founded in 1880

• Lettermade: American artisan specializing in embroidered napkins

• Francesca Miranda: Colombian artisan creating hand-embroidered pieces

• Loulou La Dune: Turkish artisan specializing in luxury linens

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Section 18: Final Words

18.1 What if my question isn’t answered here?

If you don’t find the answer to your question in this FAQ, please don’t hesitate to contact us directly. We’re here to help and genuinely care about your satisfaction.

18.2 How can I provide feedback?

We value your feedback and are always looking to improve:

• Email: dinhthucmy06@gmail.com

• Phone: +84 0346664390

• Product Reviews: Leave a review on our website

• Social Media: Tag us in your posts

18.3 What does “Bringing joy to the everyday” mean?

This phrase reflects our mission and philosophy. We believe that everyday moments—whether a casual dinner, a festive gathering, or a quiet evening—can be elevated and made more joyful by the objects we surround ourselves with. Our handcrafted textiles are designed to add beauty, elegance, and a sense of occasion to your daily life.

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Contact Us

If you have any questions not answered in this FAQ, please reach out:

Email: dinhthucmy06@gmail.com
Phone: +84 0346664390
Address: 5900 Balcones Dr STE 100, Austin, TX 78731, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

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THUCMYCRAFT — Bringing joy to the everyday with handmade textiles for the home.