Shipping Policy

Our Commitment to Reliable Delivery

At THUCMYCRAFT, we understand that the anticipation of receiving your handcrafted textiles is part of the joy of shopping with us. Whether you’re preparing for a special celebration, selecting the perfect gift, or simply elevating your everyday dining experience, we are committed to ensuring your order arrives safely, promptly, and in pristine condition.

Our shipping policy is designed to be transparent, fair, and customer-focused. We believe that clear communication about delivery times, costs, and procedures builds trust and ensures a positive experience from the moment you place your order to the moment you unwrap your beautifully crafted products.

We ship from our headquarters in Austin, Texas, to customers across the United States and around the world. Every package is handled with care, reflecting the same attention to detail that goes into crafting our products.

---

Section 1: Order Processing

1.1 Processing Time

Standard Processing:
We aim to process and prepare all orders for shipment within 1-3 business days of receiving your order. During this time, we verify your payment, confirm product availability, carefully inspect your items, and prepare them for shipment in our secure packaging.

Business Days: Our processing and shipping operations run Monday through Friday, excluding major U.S. holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Order Confirmation:
You will receive an order confirmation email immediately after placing your order. This email confirms that we have received your order and provides you with your order number for reference.

Processing Confirmation:
Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email containing your tracking number and carrier information.

1.2 Factors Affecting Processing Time

Made-to-Order Items:
Many of our products, particularly our Spanish linen collections from Los Encajeros (Alhambra, Zurbano, Bowline, Bodoques, Bilbao, Escama, Nilo, Spring collections) and other heritage makers, are made-to-order. These items require additional production time, typically 6-8 weeks, before they are ready for shipment. This production time is in addition to standard shipping times.

Personalized Items:
Products that require personalization, such as monogrammed napkins or custom crest napkins, require additional processing time. Please allow 3-4 days for personalization production, followed by standard shipping times.

Made-to-Order Items:

• Production time: 6-8 weeks

• Shipping: 5-7 business days after production

Personalized Items:

• Production time: 3-4 days

• Shipping: 5-7 business days after production

Holiday and Peak Seasons:
During peak shopping seasons, such as the winter holidays, Mother’s Day, and wedding season, processing times may be longer due to increased order volume. We recommend placing orders well in advance during these periods to ensure timely delivery.

Payment Verification:
In some cases, we may need to verify payment information before processing your order. This is a security measure to protect both you and us from fraud. Verification may add 1-2 business days to processing time.

1.3 Order Cut-Off Times

Orders placed before 12:00 PM (CST) on a business day will begin processing that same day. Orders placed after this time will begin processing on the next business day.

Cut-Off Time: 12:00 PM Central Standard Time (CST)

---

Section 2: Domestic Shipping (United States)

2.1 Shipping Methods

Standard Shipping:
Standard shipping is our primary domestic shipping method. It offers a reliable balance of speed and cost-effectiveness, making it the preferred choice for most customers.

• Estimated Delivery: 5-7 business days

• Carrier: USPS, UPS, or FedEx (carrier selected based on destination and package size)

• Tracking: Included with all orders

• Insurance: Included for the value of your order

Expedited Shipping:
For customers who need their orders more quickly, we offer expedited shipping options upon request. Please contact us for availability and pricing.

• Estimated Delivery: 2-3 business days

• Carrier: UPS or FedEx

• Tracking: Included

• Insurance: Included for the value of your order

Note: Expedited shipping availability may vary based on destination and product type. Please contact us at dinhthucmy06@gmail.com to inquire about expedited shipping options.

2.2 Shipping Costs

Shipping costs for domestic orders are calculated at checkout based on the following factors:

• Total Weight: The combined weight of all items in your order

• Package Dimensions: The size of the shipping box or envelope required

• Shipping Destination: Your shipping address zip code

• Shipping Method: Standard or expedited (if available)

Free Shipping:
We occasionally offer free shipping promotions. Please check our website or promotional materials for current offers. When free shipping is offered, it applies to standard shipping only and may be subject to minimum order requirements.

2.3 Delivery Times

Estimated Delivery Windows:

Important Notes:

• Delivery times are estimates and not guaranteed

• Actual delivery times may vary based on carrier performance, weather conditions, and other factors

• Business days are Monday through Friday, excluding major U.S. holidays

• Delivery to remote or rural areas may take longer

2.4 Shipping to U.S. Territories and Military Addresses

We ship to all U.S. territories, including:

• Puerto Rico

• Guam

• U.S. Virgin Islands

• Northern Mariana Islands

• American Samoa

Military Addresses:
We ship to APO, FPO, and DPO addresses using USPS. Delivery times to military addresses may vary significantly based on destination and military mail processing schedules.

Military Shipping Notes:

• Delivery times may be longer than standard domestic shipping

• Tracking may be limited for some military destinations

• Please ensure you provide the correct APO/FPO/DPO address format

---

Section 3: International Shipping

3.1 Shipping Destinations

We are proud to serve customers around the world. We ship to most countries and regions, including:

North America:

• Canada

• Mexico

Europe:

• United Kingdom

• France

• Germany

• Italy

• Spain

• Netherlands

• Switzerland

• And all other EU member states

Asia:

• Japan

• South Korea

• China

• Hong Kong

• Singapore

• Australia

• New Zealand

Other Regions:

• We ship to many other countries worldwide. If your country is not listed at checkout, please contact us to inquire about shipping availability.

Important Note: Some countries may have restrictions on importing certain textiles or materials. It is your responsibility to ensure that our products can be legally imported into your country.

3.2 International Shipping Methods

Standard International Shipping:
We offer standard international shipping to most destinations.

• Estimated Delivery: 10-21 business days (varies by destination)

• Carrier: USPS International, UPS Worldwide, or FedEx International (carrier selected based on destination and package size)

• Tracking: Included for most destinations

• Insurance: Included for the value of your order

Expedited International Shipping:
For customers who need their international orders more quickly, we offer expedited shipping options upon request.

• Estimated Delivery: 5-10 business days

• Carrier: UPS Worldwide Express or FedEx International Priority

• Tracking: Included

• Insurance: Included for the value of your order

Contact: Please contact us at dinhthucmy06@gmail.com for expedited international shipping quotes.

3.3 International Shipping Costs

International shipping costs are calculated at checkout based on:

• Total Weight: The combined weight of all items in your order

• Package Dimensions: The size of the shipping box or envelope required

• Shipping Destination: Your country and postal code

• Shipping Method: Standard or expedited (if available)

Note: International shipping costs do not include customs duties, import taxes, or other fees that may be assessed by your country’s customs authorities.

3.4 Customs, Duties, and Taxes

Important Information for International Customers:

Customs Fees:
International orders are subject to customs duties, import taxes, and other fees assessed by the customs authorities in your country. These charges are separate from our shipping costs and are the responsibility of the recipient.

Customs Clearance:

• Customs authorities may hold packages for inspection, which can cause delivery delays

• You may be required to provide additional information for customs clearance

• Some carriers may charge brokerage fees for handling customs clearance

De Minimis Thresholds:
Many countries have de minimis thresholds below which duties and taxes are not applied. However, please be aware that:

• United States: The de minimis exemption for commercial imports is currently suspended, meaning duties and taxes may apply to all international shipments.

• European Union: As of July 1, 2026, the EU removed the €150 customs duty exemption for low-value imports. A €3 customs duty per item now applies to all shipments valued at €150 or less.

• Other countries have their own thresholds and regulations that may change without notice.

Your Responsibility:

• You are responsible for paying any customs duties, import taxes, or other fees

• You are responsible for complying with your country’s import regulations

• We recommend checking with your local customs office for information about potential charges before placing your order

We Cannot:

• Predict or estimate customs fees for your order

• Pay customs fees on your behalf

• Mark packages as “gift” to avoid customs fees (this is illegal and we do not do this)

• Be held responsible for delays caused by customs processing

Declined Customs Clearance:
If your package is declined by customs or returned to us due to unpaid fees, you will be responsible for:

• Any return shipping costs

• Any customs fees or penalties assessed

• A restocking fee may apply

3.5 International Delivery Times

Estimated Delivery Windows by Region:

Important Notes:

• Delivery times are estimates and not guaranteed

• Customs processing can add significant time to delivery

• Some countries may have slower postal systems or limited tracking

• Business days are Monday through Friday, excluding local holidays

---

Section 4: Shipping Carriers

4.1 Domestic Carriers

USPS (United States Postal Service):

• Used for standard shipping of smaller packages

• Reliable and cost-effective

• Delivery to PO Boxes and APO/FPO addresses

• First-Class Mail typically delivers within 3-5 days

UPS (United Parcel Service):

• Used for standard and expedited shipping of larger packages

• Comprehensive tracking and delivery confirmation

• Delivery to residential and commercial addresses

FedEx:

• Used for expedited shipping and international orders

• Priority handling and tracking

• Delivery to residential and commercial addresses

4.2 International Carriers

USPS International:

• Used for standard international shipping

• Cost-effective for smaller packages

• Tracking may be limited in some countries

UPS Worldwide:

• Used for expedited international shipping

• Comprehensive tracking and delivery confirmation

• Faster delivery times

FedEx International:

• Used for expedited international shipping

• Priority handling and tracking

• Reliable delivery to most countries

4.3 Carrier Selection

We select the most appropriate carrier for your order based on:

• Package size and weight

• Shipping destination

• Shipping method selected

• Carrier availability

• Cost-effectiveness

We reserve the right to choose the carrier that best serves your needs and ensures timely delivery.

---

Section 5: Tracking Your Order

5.1 How to Track

Once your order ships, you will receive a shipping confirmation email containing:

• Your tracking number

• The carrier name

• A link to the carrier’s tracking page

• Your estimated delivery date

To Track Your Order:

1. Click the tracking link in your shipping confirmation email

2. Enter your tracking number on the carrier’s website

3. Log into your account on our website to view order status

5.2 Tracking Updates

What You Can Track:

• When your package was picked up by the carrier

• Transit progress through carrier facilities

• Estimated delivery date

• Delivery confirmation

Tracking Limitations:

• Some carriers may not provide real-time updates for all destinations

• International tracking may be limited once the package leaves the United States

• USPS tracking for international orders may not update after the package leaves the U.S.

5.3 Lost Tracking Number

If you lose your tracking number, please contact us at dinhthucmy06@gmail.com with your order number. We will resend your tracking information.

---

Section 6: Shipping Restrictions

6.1 PO Boxes

We ship to PO Boxes within the United States using USPS. For international orders, we require a physical address for customs clearance.

PO Box Shipping:

• Domestic orders only

• USPS delivery only

• Signature confirmation may not be available

6.2 APO/FPO Addresses

We ship to APO, FPO, and DPO addresses using USPS.

Military Address Shipping:

• Delivery times may be longer than standard domestic shipping

• Tracking may be limited

• Please provide the correct military address format

6.3 Restricted Items

Some products may have shipping restrictions based on:

• Size and weight limitations

• Destination country regulations

• Customs restrictions

If your order contains items that cannot be shipped to your destination, we will contact you to discuss alternatives.

6.4 Hazardous Materials

We do not ship hazardous materials. All our products are standard textiles and home accessories, which do not fall into hazardous materials categories.

---

Section 7: Delivery Issues

7.1 Failed Delivery Attempts

If the carrier attempts to deliver your package but is unable to complete delivery:

Reasons for Failed Delivery:

• No one available to sign for the package

• Incorrect or incomplete address

• Unable to access the delivery location

• Refusal to accept the package

What Happens Next:

• The carrier will leave a notice with instructions for redelivery or pickup

• You may need to contact the carrier to arrange redelivery or pickup

• The package may be held at a local carrier facility for a specified period

• If the package is not claimed, it will be returned to us

Returned Packages:
If a package is returned to us due to failed delivery attempts, we will contact you to arrange reshipment. You will be responsible for additional shipping costs.

7.2 Incorrect Address

Please ensure your shipping address is correct when placing your order. We are not responsible for:

• Delivery delays caused by incorrect addresses

• Packages delivered to incorrect addresses provided by you

• Additional shipping costs for reshipment due to address errors

If You Realize You Provided an Incorrect Address:
Contact us immediately at dinhthucmy06@gmail.com. If your order has not yet shipped, we can update the address. If it has already shipped, we cannot change the delivery address.

7.3 Lost Packages

Domestic Orders:
If your package is lost in transit:

1. Contact the carrier with your tracking number

2. File a claim with the carrier (we will assist you)

3. Contact us at dinhthucmy06@gmail.com for assistance

We Will:

• Assist you in filing a claim with the carrier

• Investigate the status of your package

• Arrange for a replacement or refund if the package is confirmed lost

International Orders:
If your international order is lost:

1. Contact the carrier with your tracking number

2. File a claim with the carrier (we will assist you)

3. Contact us for assistance

Important: We are not responsible for losses due to customs seizure, incorrect addresses provided by you, or delivery to a third party.

7.4 Damaged Packages

If your package arrives damaged:

1. Document the Damage:

   • Take photos of the damaged packaging

   • Take photos of the damaged product

   • Keep all packaging materials

2. Contact Us:

   • Email us at dinhthucmy06@gmail.com with your order number and photos

   • Describe the damage

3. We Will:

   • Review your case

   • Arrange for a replacement or refund

   • Assist you with any carrier claim

Timeline: Please report damaged items within 7 days of receipt.

7.5 Stolen Packages

If your package is marked as delivered but you cannot find it:

1. Check with Neighbors: Ask neighbors if they received your package

2. Check Around Your Property: Look in common hiding spots (porch, garage, back door)

3. Check with Your Building: If you live in an apartment, check with the leasing office

4. Contact the Carrier: Report the missing package to the carrier

5. Contact Us: We will assist you with your claim

We Are Not Responsible For:

• Packages stolen after delivery

• Packages delivered to incorrect locations due to your instructions

• Packages left with third parties at your request

---

Section 8: Shipping and Risk of Loss

8.1 When Risk Transfers

Title and risk of loss pass to you upon delivery of your order to the carrier. This means:

• We are not responsible for loss or damage that occurs during shipping

• You are responsible for filing claims with the carrier for lost or damaged packages

• We will assist you with claims, but the ultimate responsibility lies with you

8.2 Insurance

All orders are insured for the value of the products. This insurance covers:

• Loss of the package during transit

• Damage to the products during transit

Filing an Insurance Claim:
If you need to file an insurance claim:

1. Contact us at dinhthucmy06@gmail.com

2. Provide your order number and photos of damage (if applicable)

3. We will assist you in filing the claim with the carrier

---

Section 9: Shipping to Hawaii and Alaska

9.1 Hawaii

We ship to Hawaii using standard domestic shipping methods.

Delivery Times:

• Standard: 7-10 business days

• Expedited: Contact us for availability and pricing

Shipping Costs:

• Calculated at checkout based on weight and destination

• May be higher than shipping to continental U.S. addresses

9.2 Alaska

We ship to Alaska using standard domestic shipping methods.

Delivery Times:

• Standard: 7-10 business days

• Expedited: Contact us for availability and pricing

Shipping Costs:

• Calculated at checkout based on weight and destination

• May be higher than shipping to continental U.S. addresses

---

Section 10: Shipping to U.S. Territories

10.1 Puerto Rico

We ship to Puerto Rico using USPS.

Delivery Times:

• Standard: 7-10 business days

Shipping Costs:

• Calculated at checkout based on weight and destination

10.2 Other U.S. Territories

We ship to all U.S. territories, including:

• Guam

• U.S. Virgin Islands

• Northern Mariana Islands

• American Samoa

Delivery Times:

• Vary by destination, typically 7-14 business days

Shipping Costs:

• Calculated at checkout based on weight and destination

---

Section 11: Shipping During Holidays

11.1 Holiday Shipping Deadlines

During peak holiday seasons, we recommend placing orders early to ensure delivery by your desired date.

Recommended Order Dates:

• Domestic Orders: Place orders at least 2 weeks before your desired delivery date

• International Orders: Place orders at least 4-6 weeks before your desired delivery date

• Made-to-Order Items: Place orders at least 3 months before your desired delivery date

• Personalized Items: Place orders at least 1 month before your desired delivery date

11.2 Holiday Delivery Times

During the holiday season, delivery times may be longer due to:

• Increased carrier volume

• Weather conditions

• Holiday closures

We recommend checking our website for updated holiday shipping information.

11.3 Holiday Closures

We are closed on major U.S. holidays, including:

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Day

Orders placed on holidays or the day before holidays will begin processing on the next business day.

---

Section 12: Shipping to Canada

12.1 Shipping Methods

We ship to Canada using USPS International, UPS Worldwide, or FedEx International.

Standard Shipping:

• Estimated Delivery: 7-14 business days

• Tracking: Included

• Insurance: Included

Expedited Shipping:

• Estimated Delivery: 5-7 business days

• Tracking: Included

• Insurance: Included

12.2 Customs and Duties

Canadian Customs:

• Orders shipped to Canada are subject to customs duties and taxes

• These charges are the responsibility of the recipient

• We recommend checking with the Canada Border Services Agency (CBSA) for information about potential charges

De Minimis Threshold:
Canada has a de minimis threshold of CAD $20 for duties and taxes. Orders valued above this amount may be subject to customs fees.

---

Section 13: Shipping to the European Union

13.1 Shipping Methods

We ship to EU countries using USPS International, UPS Worldwide, or FedEx International.

Standard Shipping:

• Estimated Delivery: 10-14 business days

• Tracking: Included

• Insurance: Included

Expedited Shipping:

• Estimated Delivery: 5-7 business days

• Tracking: Included

• Insurance: Included

13.2 Customs and Duties

EU Customs Changes (Effective July 1, 2026):

As of July 1, 2026, the European Union has removed the €150 customs duty exemption for low-value imports. This means:

• All shipments (regardless of value) may now be subject to customs duties

• A €3 customs duty per item applies to shipments valued at €150 or less

• Value Added Tax (VAT) may also apply

• Customs processing times may be longer

Your Responsibility:

• You are responsible for paying any customs duties and VAT

• We recommend checking with your country’s customs authority for specific information

EU Import One Stop Shop (IOSS):
We are not registered for IOSS. You may be required to pay VAT directly to customs.

13.3 Brexit (United Kingdom)

UK Shipping:

• Standard shipping to the UK: 10-14 business days

• Customs duties and VAT may apply

• UK customs procedures may cause delivery delays

---

Section 14: Shipping to Other International Destinations

14.1 Asia

Japan, South Korea, Singapore:

• Standard shipping: 10-14 business days

• Customs duties and taxes may apply

China, Hong Kong:

• Standard shipping: 14-21 business days

• Customs duties and taxes may apply

14.2 Australia and New Zealand

Australia:

• Standard shipping: 14-21 business days

• Customs duties and taxes may apply

• GST (Goods and Services Tax) may apply

New Zealand:

• Standard shipping: 14-21 business days

• Customs duties and taxes may apply

14.3 Other Countries

For other international destinations:

• Estimated delivery: 14-28 business days

• Customs duties and taxes may apply

• Please contact us for specific information

---

Section 15: Shipping Policy Updates

15.1 Policy Changes

We reserve the right to update, modify, or change this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

How to Stay Informed:

• Review this page periodically for updates

• Check your email for notifications of policy changes

• Contact us if you have questions about our current policy

15.2 Current Policy

This Shipping Policy was last updated on August 15, 2026.

---

Section 16: Contact Information

16.1 Shipping Questions

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

Email: dinhthucmy06@gmail.com
Phone: +84 0346664390
Address: 5900 Balcones Dr STE 100, Austin, TX 78731, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

16.2 What to Include in Your Inquiry

When contacting us about shipping, please include:

• Your order number (if applicable)

• Your full name

• The shipping address on your order

• A detailed description of your question or issue

---

Summary of Shipping Policy

---

Our Promise to You

At THUCMYCRAFT, we are committed to ensuring your order arrives safely and on time. We understand that our handcrafted textiles are investments in your home and lifestyle, and we treat every package with the care it deserves.

If you have any questions or concerns about your shipment, please don’t hesitate to reach out. Our team is here to help and genuinely cares about your satisfaction.

---

THUCMYCRAFT
5900 Balcones Dr STE 100
Austin, TX 78731, USA
Email: dinhthucmy06@gmail.com
Phone: +84 0346664390
Website: thucmycraft.shop

---

THUCMYCRAFT — Bringing joy to the everyday with handmade textiles for the home