Payment Methods

Secure, Convenient, and Flexible Payment Options

At THUCMYCRAFT, we understand that the checkout experience is just as important as the products you’re purchasing. That’s why we’ve partnered with Stripe, one of the world’s most trusted payment processors, to offer you a seamless, secure, and flexible payment experience. Whether you’re browsing from your desktop at home or shopping on the go with your mobile device, we’ve designed our payment system to accommodate your preferences and provide peace of mind.

We believe that when you’re investing in heirloom-quality textiles for your home, the purchasing process should be effortless, transparent, and secure. That’s exactly what we deliver through our partnership with Stripe—industry-leading technology combined with a commitment to protecting your financial information.

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Accepted Payment Methods

Credit and Debit Cards

THUCMYCRAFT accepts all major credit and debit cards, ensuring that you can use your preferred card for your purchase:

Why Use Your Credit Card?

• Purchase Protection: Many credit cards offer buyer protection programs

• Reward Points: Earn rewards, cashback, or travel points on your purchase

• Flexible Payments: Manage your cash flow with your credit card’s billing cycle

• Dispute Resolution: Credit card companies offer dispute resolution services

Digital Wallets

For faster, more convenient checkout, we accept leading digital wallets:

Apple Pay

Apple Pay offers a simple, secure, and private way to pay on your Apple devices. With Touch ID, Face ID, or your passcode, you can check out with just a glance or a touch.

Benefits of Apple Pay:

• Enhanced Security: Your card number is never shared with merchants

• Privacy: Transaction information is protected

• Speed: Check out with a single touch

• Convenience: No need to enter card details manually

Google Pay

Google Pay is the fast, simple way to pay on Android devices and across the web. It brings together everything you need at checkout, making it easier and more secure to pay.

Benefits of Google Pay:

• Seamless Integration: Works across your Google-connected devices

• Secure Transactions: Uses tokenization to protect your card information

• Speed: One-touch checkout

• Versatility: Works on websites, in apps, and in stores

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How Our Payment System Works

Step-by-Step Payment Process

1. Add Items to Your Cart
Browse our collection of handcrafted textiles and add your desired products to your shopping cart. You can easily adjust quantities, remove items, or continue shopping as you explore our collections.

2. Proceed to Checkout
When you’re ready to complete your purchase, click the checkout button. You’ll be guided through a straightforward, multi-step process designed for clarity and convenience.

3. Enter Shipping Information
Provide your shipping address. We ship to addresses across the United States and internationally. Please ensure your address is accurate to avoid delivery delays.

4. Select Your Shipping Method
Choose your preferred shipping option. Standard shipping is available, with expedited options for those who need their items sooner. Shipping costs are clearly displayed before you confirm your order.

5. Choose Your Payment Method
Select from our accepted payment methods:

• Credit/Debit Card

• Apple Pay (on compatible devices)

• Google Pay (on compatible devices)

6. Enter Payment Information
For credit/debit card payments, you’ll enter:

• Card number

• Expiration date

• CVV security code

• Billing address

7. Review and Confirm
Review your order summary, including products, quantities, shipping address, and total cost. Make any necessary adjustments before finalizing your purchase.

8. Complete Your Order
Click “Place Order” to complete your purchase. You’ll receive a confirmation email with your order details and tracking information once your order ships.

What Happens After You Pay?

Order Confirmation
Immediately after placing your order, you’ll receive a confirmation email. This email includes your order number, a summary of your purchase, and important information about delivery.

Payment Processing
Stripe processes your payment in real-time. You’ll see the charge on your credit card statement as “THUCMYCRAFT” or a related descriptor.

Order Fulfillment
Our team processes your order for shipping. You’ll receive a shipping confirmation with tracking information as soon as your package leaves our facility.

Delivery
Track your package and anticipate its arrival. For international orders, please be aware that customs processes may add time to delivery.

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Stripe: Our Trusted Payment Partner

Why We Chose Stripe

Stripe is the payment processing platform used by millions of businesses worldwide, from startups to Fortune 500 companies. We chose Stripe because of its:

1. Industry-Leading Security
Stripe is a certified PCI Service Provider Level 1, the highest level of security certification available. This means your payment information is protected by the same security standards used by the world’s largest financial institutions.

2. Global Reach
Stripe supports over 135 currencies and payment methods, making it easy for us to serve customers around the world.

3. Advanced Fraud Detection
Stripe uses machine learning and advanced algorithms to detect and prevent fraudulent transactions, protecting you and us from unauthorized charges.

4. User-Friendly Experience
Stripe’s interface is intuitive and easy to use, ensuring a smooth checkout experience regardless of your technical expertise.

5. Reliable Performance
With a 99.99% uptime guarantee, Stripe ensures that our payment system is always available when you need it.

6. Transparent Pricing
Stripe’s pricing is straightforward and competitive, allowing us to offer you fair prices without hidden fees.

7. Fast Payouts
Stripe processes payouts quickly, ensuring we can fulfill your orders promptly and efficiently.

8. Excellent Customer Support
Stripe’s support team is available around the clock to resolve any payment issues, ensuring minimal disruption to your shopping experience.

How Stripe Protects Your Information

Encryption
All payment information is encrypted using industry-standard SSL (Secure Sockets Layer) technology. This ensures that your data cannot be intercepted or read by unauthorized parties.

Tokenization
Stripe replaces sensitive card information with a unique digital token. This token is used for transaction processing, while your actual card details are stored securely within Stripe’s vault. This means THUCMYCRAFT never stores your full credit card information on our servers.

PCI DSS Compliance
Stripe is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), the stringent security standard required for handling cardholder information. This compliance is verified annually by independent security auditors.

Authentication
Stripe supports 3D Secure authentication (Verified by Visa, Mastercard SecureCode, American Express SafeKey), adding an extra layer of verification for online transactions. This helps prevent unauthorized use of your credit card.

Fraud Prevention
Stripe’s fraud prevention tools analyze transactions in real-time, identifying and blocking suspicious activity before it can affect you.

Your Security Responsibilities

While we take extensive measures to protect your information, you also play a role in keeping your data safe:

• Keep Your Password Secure: Use a strong, unique password for your THUCMYCRAFT account

• Monitor Your Accounts: Regularly review your credit card statements for unauthorized charges

• Stay Vigilant: Be aware of phishing attempts and never share your payment information via email or phone

• Use Secure Networks: Avoid making purchases on public Wi-Fi networks

• Keep Devices Updated: Ensure your device’s operating system and security software are current

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Apple Pay and Google Pay: Streamlined, Secure Payments

Apple Pay Details

Apple Pay is built into iPhone, iPad, Apple Watch, and Mac. It offers a seamless payment experience that’s faster and more secure than traditional cards.

How to Use Apple Pay at THUCMYCRAFT:

1. On iPhone or iPad: When you reach checkout, select Apple Pay as your payment method. Confirm your payment with Touch ID, Face ID, or your passcode.

2. On Mac: If you’re using a Mac with Touch ID, you can authenticate your payment with your fingerprint. For Macs without Touch ID, you can complete the payment using your connected iPhone or Apple Watch.

3. On Apple Watch: Double-click the side button and hold your watch near the payment terminal or complete the transaction through your watch interface.

What Makes Apple Pay Secure:

• Device-Specific Account Number: Apple Pay uses a unique device account number that is encrypted and stored in the Secure Element, a dedicated security chip on your device.

• Biometric Authentication: Each transaction requires Touch ID, Face ID, or your passcode to authorize.

• Privacy: Apple doesn’t store or share your card details with merchants, including THUCMYCRAFT. We only receive the information needed to process your order.

• Find My iPhone Integration: If you lose your device, you can use Find My iPhone to suspend or permanently remove the ability to pay with that device.

Google Pay Details

Google Pay is available on Android phones, tablets, and other compatible devices. It provides a simple and secure way to pay online.

How to Use Google Pay at THUCMYCRAFT:

1. On Android: At checkout, select Google Pay. Follow the prompts to authenticate your payment using your device’s security features.

2. On the Web: If you’re shopping on a computer, you can still use Google Pay by selecting it at checkout and authenticating through your connected device.

What Makes Google Pay Secure:

• Virtual Account Numbers: Google Pay creates a virtual account number that represents your payment information, so your real card number isn’t shared.

• Device Authentication: Transactions require your device’s security features, such as screen lock, PIN, or biometric authentication.

• Payment Tokenization: Each transaction uses a one-time token, adding an extra layer of security.

• Remote Disable: If your device is lost or stolen, you can remotely sign out of Google Pay.

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Billing and Invoicing

How You’ll Be Billed

Statement Descriptor
When you make a purchase at THUCMYCRAFT, your credit card statement will show a charge from “THUCMYCRAFT” or a similar descriptor. This makes it easy to identify your purchase when reviewing your statements.

Charges
Your card will be charged at the time you place your order. This includes:

• The total cost of products purchased

• Applicable shipping and handling fees

• Any applicable sales tax (for orders within the United States)

Currency
All prices on our website are listed in U.S. Dollars (USD). If you’re shopping from outside the United States, your payment will be converted to your local currency by your card issuer or bank. Please note that exchange rates and any associated fees are determined by your financial institution.

Invoices

For business customers, we can provide detailed invoices for your records. To request an invoice, please contact us at dinhthucmy06@gmail.com with your order details. Invoices include:

• Your business name and address

• Product descriptions and quantities

• Unit prices and total costs

• Shipping charges

• Tax information (if applicable)

• Payment terms

Receipts

After completing your purchase, you’ll receive:

• Email Confirmation: A detailed receipt sent to your email address immediately after placing your order.

• Account History: If you create an account with us, you can access your full order history, including receipts, at any time.

• Printable Invoices: We can provide printable invoices for expense reporting or personal records.

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Sales Tax Information

U.S. Sales Tax

For orders shipped within the United States, sales tax is calculated based on:

• The shipping destination address

• Applicable state and local tax rates

• The type of products purchased

Our system automatically calculates the correct sales tax based on your shipping address. The tax amount will be clearly displayed before you complete your order.

International Orders

For international orders, sales tax may be assessed by customs authorities in your country. These charges are separate from your payment to THUCMYCRAFT and are your responsibility. We recommend consulting with your local customs office for information about duties and taxes that may apply.

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Order Authorization and Payment Processing

Authorization Holds

When you place an order, Stripe may place a temporary authorization hold on your card. This hold:

• Verifies that your card is valid and has sufficient funds

• Does not result in a charge (the hold is temporary)

• Typically lasts for 2-5 business days, depending on your bank

• Disappears from your account if the transaction is not completed

Payment Processing Times

In most cases, your payment is processed in real-time and your order is submitted to our fulfillment team immediately.

Failed Payments

If your payment fails, you’ll receive an error message explaining the issue. Common reasons include:

• Insufficient funds

• Incorrect card information

• Expired card

• Bank decline

• Transaction limit exceeded

If your payment fails, we recommend:

1. Checking that your card information is correct

2. Contacting your bank to ensure there are no holds or restrictions

3. Trying a different payment method

4. Contacting us for assistance

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Currency and Exchange Rates

U.S. Dollar Pricing

All prices on our website are in U.S. Dollars (USD). We do not offer pricing in other currencies at this time.

International Conversions

If you’re shopping from outside the United States, your card issuer or bank will convert the USD amount to your local currency. Exchange rates fluctuate daily, and the rate applied will be:

• Your Bank’s Exchange Rate: The rate your financial institution uses for foreign currency transactions

• Transaction Date: The exchange rate on the date your transaction is processed

• Fees: Your bank may charge a foreign transaction fee (typically 1-3% of the transaction amount)

We recommend checking with your financial institution to understand their exchange rates and any fees that may apply.

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Gift Cards and Promotional Codes

Gift Cards

At this time, THUCMYCRAFT does not offer gift cards. We will announce when gift cards become available in the future.

Promotional Codes

We occasionally offer promotional codes for discounts, free shipping, or special offers. Promotional codes are applied during checkout in the designated field. Please note:

• Validity: Promotional codes have expiration dates and may be limited to specific products or conditions

• Single Use: Most promotional codes can be used only once

• Minimum Purchase: Some codes require a minimum purchase amount

• Exclusions: Certain products may be excluded from promotional offers

If you have a promotional code, enter it in the “Gift Card or Discount Code” field at checkout. The discount will be applied immediately.

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Security and Fraud Prevention

Protecting Your Payment Information

At THUCMYCRAFT, we take your financial security seriously. Our security measures include:

1. SSL Encryption
Our entire website is protected by SSL (Secure Sockets Layer) encryption. This technology creates a secure connection between your browser and our servers, ensuring that all data transmitted—including payment information—is encrypted and protected from interception.

2. PCI DSS Compliance
We adhere to the Payment Card Industry Data Security Standard, the globally recognized security framework for handling cardholder information. This compliance ensures that we follow best practices for data protection.

3. Tokenization
As mentioned earlier, we use tokenization to protect your payment information. Your actual card details are replaced with a digital token that has no value outside our specific transaction.

4. Fraud Monitoring
Our systems, powered by Stripe, continuously monitor transactions for suspicious activity. If a transaction appears high-risk, we may take additional verification steps to ensure it’s legitimate.

5. Secure Storage
We do not store your full credit card details on our servers. Even if our systems were compromised, your payment information would remain protected.

6. Data Privacy
We never share your payment information with third parties, except as necessary to process your transaction (e.g., with Stripe for payment processing).

What to Do If You Suspect Fraud

If you believe your payment information has been compromised or you notice unauthorized charges on your account:

1. Contact Your Bank: Immediately notify your bank or credit card issuer

2. Monitor Your Accounts: Regularly check your statements for unusual activity

3. Contact Us: Let us know if you have concerns about your THUCMYCRAFT transaction

We take fraud seriously and will work with you and Stripe to resolve any issues promptly.

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Refunds, Chargebacks, and Disputes

Refunds

We offer refunds in accordance with our Return Policy. If you return a product within the allowed timeframe and in acceptable condition, we will process a refund to your original payment method.

Refund Process:

1. Initiate Return: Contact us within 15 days of receipt to initiate a return

2. Ship Product Back: Send the product back in unused condition

3. Inspection: We inspect the returned product to ensure it meets our return criteria

4. Refund Processing: Upon approval, we process your refund

5. Timing: Refunds typically appear on your statement within 5-10 business days

Important Notes:

• Refunds are issued to the original payment method used for the purchase

• Shipping charges are non-refundable

• Personalized items and final sale items are not eligible for refunds

• Please allow time for your bank to process the refund

Chargebacks

A chargeback occurs when you dispute a transaction with your credit card issuer. While we strive to resolve any issues directly with you, we understand that chargebacks are sometimes initiated by cardholders.

Preventing Chargebacks:

• Contact Us First: If you have any issues with your order, please contact us before initiating a chargeback

• Review Your Statement: Ensure you recognize the charge before disputing it

• Understand Our Policies: Familiarize yourself with our Return Policy and Shipping Policy

Chargeback Process:
If a chargeback is initiated, we will respond with evidence of the transaction and fulfillment. Your card issuer will make a final determination. Chargebacks typically take 60-90 days to resolve.

Note: We reserve the right to refuse future orders from customers who have initiated chargebacks.

Disputes

If you have a dispute regarding your purchase, please contact us directly at dinhthucmy06@gmail.com. We are committed to resolving any issues fairly and promptly. Our dispute resolution process includes:

1. Contact: Reach out to us with your concern

2. Review: We investigate the issue thoroughly

3. Resolution: We work with you to find a satisfactory solution

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Payment Process for Different Order Types

One-Time Orders

All orders are processed as one-time payments. You will not be enrolled in any recurring billing or subscription program unless specifically stated.

Pre-Orders and Backorders

If a product is listed as a pre-order or backorder, your card will be charged at the time of purchase. This secures your item and initiates the fulfillment process. We will communicate expected shipping dates and keep you updated on the status of your order.

Custom and Personalized Orders

For custom or personalized orders, your payment will be processed at checkout. Please note that personalized items are final sale and cannot be returned. We recommend carefully reviewing your order details before confirming.

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Taxes and Duties

United States Orders

For orders shipping to U.S. addresses, applicable state and local sales tax will be calculated and displayed at checkout.

International Orders

For international orders, the recipient is responsible for any customs duties, import taxes, or other fees that may be assessed by their country’s customs authorities. THUCMYCRAFT does not collect these fees at checkout, and they are not included in our pricing or shipping costs.

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Frequently Asked Questions About Payment

Q: Is it safe to use my credit card on your website?
A: Yes. We use Stripe, a PCI-compliant payment processor with industry-leading security features. All payment information is encrypted and tokenized for your protection.

Q: Do you accept PayPal?
A: At this time, we do not accept PayPal. We accept all major credit and debit cards, Apple Pay, and Google Pay through our secure Stripe payment system.

Q: Can I pay with a debit card?
A: Yes, we accept debit cards with Visa, Mastercard, or American Express logos.

Q: Do you offer installment payment plans?
A: Currently, we do not offer installment payment plans. All orders require full payment at checkout.

Q: Will my personal information be shared with payment processors?
A: We share only the information necessary to process your payment. Stripe receives your payment details, while we retain order and shipping information. Your full credit card number is never stored by us.

Q: Why was my payment declined?
A: Payments may be declined for various reasons, including insufficient funds, incorrect card details, or bank restrictions. We recommend contacting your financial institution if you need more information.

Q: Can I change my payment method after placing an order?
A: If you need to change your payment method, please contact us immediately. We can assist you in updating your payment information before your order is processed.

Q: Do you offer discounts for bulk purchases?
A: Yes, we offer wholesale pricing and bulk order discounts. Please contact us at dinhthucmy06@gmail.com to discuss your needs.

Q: How do I use a promotional code?
A: Enter your promotional code in the “Gift Card or Discount Code” field during checkout. The discount will be applied to your total.

Q: What currency are your prices in?
A: All prices are in U.S. Dollars (USD).

Q: Who pays customs duties for international orders?
A: The recipient is responsible for any customs duties, import taxes, or other fees. We recommend checking with your local customs office for information.

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Contact Information for Payment Questions

If you have any questions about payment methods, processing, or security, our team is here to help.

Email: dinhthucmy06@gmail.com
Phone: +84 0346664390
Address: 5900 Balcones Dr STE 100, Austin, TX 78731, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

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THUCMYCRAFT Payment Commitment

At THUCMYCRAFT, we are committed to providing a payment experience that is:

• Secure: Your financial information is protected by industry-leading security measures

• Flexible: Choose the payment method that works best for you

• Transparent: No hidden fees, no unexpected charges

• Reliable: Our payment system is available when you need it

• Supported: Our team is here to help with any payment questions or concerns

We understand that trust is earned. That’s why we’ve partnered with Stripe, the payment platform trusted by millions of businesses worldwide. When you shop at THUCMYCRAFT, you can rest assured that your payment is secure and your information is protected.

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Summary of Payment Options

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Final Words

Thank you for choosing THUCMYCRAFT. We understand that making a purchase involves trust, and we are committed to earning that trust every day. Our secure payment system, transparent policies, and dedicated customer support team are all part of our promise to provide you with an exceptional shopping experience from start to finish.

If you have any questions about our payment methods or any other aspect of your experience with us, please don’t hesitate to reach out. We’re here to help.

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THUCMYCRAFT — Bringing joy to the everyday with handmade textiles for the home.