Terms and Conditions

Welcome to THUCMYCRAFT

These Terms and Conditions govern your use of the THUCMYCRAFT website, including all content, products, and services available through the site. By accessing or using our website, you agree to be bound by these terms and conditions. Please read them carefully before making any purchase or using any of our services.

THUCMYCRAFT is a brand specializing in handcrafted textiles, including cocktail napkins, dinner napkins, placemats, and home accessories. Our products are crafted with care, using premium materials and traditional techniques. We operate from our headquarters in Austin, Texas, and serve customers across the United States and internationally.

These Terms and Conditions constitute a legally binding agreement between you and THUCMYCRAFT. If you do not agree with any part of these terms, you must not use our website or purchase our products.

Section 1: General Information

1.1 Company Details

Business Name: THUCMYCRAFT
Address: 5900 Balcones Dr STE 100, Austin, TX 78731, USA
Phone: +84 0346664390
Email: dinhthucmy06@gmail.com
Website: thucmycraft.shop

1.2 Acceptance of Terms

By using our website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all users of the site, including visitors, customers, merchants, and contributors of content.

1.3 Changes to Terms

THUCMYCRAFT reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically. Your continued use of our website following any changes constitutes acceptance of those changes.

1.4 Scope of Terms

These Terms and Conditions apply to:

  • All products sold through our website

  • All services provided by THUCMYCRAFT

  • All interactions between you and THUCMYCRAFT

  • All content on our website, including text, images, and product descriptions

Section 2: Products and Pricing

2.1 Product Descriptions

We strive to provide accurate and detailed descriptions of all our products, including materials, dimensions, care instructions, and other relevant information. However, we do not warrant that product descriptions, images, or other content on our site are entirely accurate, complete, reliable, current, or error-free.

Important Notes on Product Images:

  • Colors may vary slightly due to monitor settings and screen calibration

  • Handcrafted items may have slight variations in embroidery, stitching, and appearance

  • These variations are part of the charm and authenticity of handcrafted products

2.2 Pricing Information

All prices listed on our website are in U.S. Dollars (USD). Prices are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occasionally occur.

If a Pricing Error Occurs:

  • We reserve the right to cancel orders containing pricing errors

  • You will be notified of the error and given the option to purchase at the correct price or cancel

  • We apologize for any inconvenience and will assist you in placing a corrected order

2.3 Taxes and Duties

United States Orders:
Sales tax is calculated based on your shipping address and applicable state and local tax rates. The tax amount will be displayed at checkout.

International Orders:
International customers are responsible for all customs duties, import taxes, and other fees assessed by their country’s customs authorities. These charges are not included in our pricing or shipping costs. We recommend checking with your local customs office for information about potential charges.

2.4 Product Availability

All products are subject to availability. We make every effort to maintain accurate inventory levels, but occasionally items may be out of stock.

If an Item Is Out of Stock:

  • We will notify you as soon as possible

  • You will be given the option to wait for restock, substitute with a similar item, or receive a refund

  • We apologize for any inconvenience and appreciate your patience

2.5 Made-to-Order Items

Many of our products are made-to-order, particularly our Spanish linen collections and personalized items. For these items:

  • Production time is typically 6-8 weeks, unless otherwise noted

  • Made-to-order items are final sale and cannot be returned

  • Production times may vary based on artisan schedules and material availability

  • We will keep you updated on the status of your order

2.6 Custom and Personalized Orders

We offer customization and personalization options on select products. For personalized orders:

  • You are responsible for providing accurate personalization information

  • Please double-check spelling, dates, and other details before submitting your order

  • Personalized items are final sale and cannot be returned

  • Production times for personalized items will be communicated at the time of order

Section 3: Orders and Payment

3.1 Order Acceptance

When you place an order with THUCMYCRAFT, you are making an offer to purchase products. We reserve the right to accept or decline any order for any reason.

Order Confirmation:

  • You will receive an email confirmation when you place your order

  • This confirmation does not constitute acceptance of your order

  • We may contact you to confirm details or address issues

Order Acceptance:

  • Your order is considered accepted when we ship the products to you

  • We will send a shipping confirmation email with tracking information

3.2 Right to Refuse Orders

THUCMYCRAFT reserves the right to refuse any order for any reason, including but not limited to:

  • Suspected fraudulent activity

  • Inability to verify payment information

  • Products that are out of stock

  • Pricing errors

  • Orders that violate any laws or regulations

3.3 Payment Processing

We use Stripe as our payment processor. By placing an order, you agree to provide accurate payment information and authorize us to charge your payment method for the total amount of your order.

Accepted Payment Methods:

  • Visa, Mastercard, American Express, Discover, Diners Club, JCB

  • Apple Pay

  • Google Pay

Payment Security:

  • All payments are processed through Stripe’s secure platform

  • Your payment information is encrypted and tokenized

  • We do not store your full credit card details on our servers

3.4 Billing Information

You agree to provide current, complete, and accurate billing information. You agree to promptly update your account and other information, including your email address and credit card details, so we can complete your transactions and contact you as needed.

3.5 Order Changes and Cancellations

Before Processing:
If you need to change or cancel your order, please contact us immediately. We will do our best to accommodate your request if your order has not yet been processed.

After Processing:
If your order has been processed, we cannot make changes or cancellations. You will need to follow our return policy once you receive the order.

Made-to-Order Items:
Changes to made-to-order items may be possible within a limited timeframe. Please contact us as soon as possible if you need to make changes.

Section 4: Shipping and Delivery

4.1 Shipping Policy

All orders are shipped from our Austin, Texas headquarters. We offer shipping to addresses within the United States and internationally.

Delivery Times:

  • Standard delivery: 5-7 business days within the U.S.

  • International delivery: Varies by destination

  • Made-to-order items: Additional production time required

Shipping Methods:

  • Standard shipping is our primary shipping method

  • Expedited shipping options may be available upon request

  • Contact us for expedited shipping quotes

4.2 Shipping Costs

Shipping costs are calculated at checkout based on:

  • The total weight of your order

  • Your shipping destination

  • The shipping method selected

Free Shipping:
We occasionally offer free shipping promotions. Please check our website or promotional materials for current offers.

4.3 Customs and Duties

For international orders, you are responsible for:

  • All customs duties and import taxes

  • Any fees charged by customs brokers or carriers

  • Compliance with your country’s import regulations

We are not responsible for:

  • Delays caused by customs processing

  • Seizure of products by customs authorities

  • Additional costs incurred due to customs procedures

4.4 Delivery Confirmation

Once your order ships, you will receive a confirmation email with:

  • Tracking number

  • Carrier information

  • Estimated delivery date

Please keep this information for your records.

4.5 Risk of Loss

Title and risk of loss pass to you upon delivery of your order to the carrier. If your package is lost or damaged in transit, please contact us, and we will assist you in filing a claim with the carrier.

4.6 International Shipping Restrictions

Some products may not be eligible for international shipping due to size, weight, or regulatory restrictions. We reserve the right to decline international orders for any reason.

Section 5: Returns, Exchanges, and Refunds

5.1 Return Policy Overview

We want you to be completely satisfied with your purchase. Our return policy is designed to be fair and transparent.

Key Points:

  • 15-day return window from the date of receipt

  • Items must be unused, unwashed, and in original condition

  • Original packaging and tags must be intact

  • Proof of purchase required

5.2 Non-Returnable Items

The following items cannot be returned:

  • Personalized and custom orders

  • Made-to-order items

  • Items marked as “Final Sale”

  • Items that have been washed, ironed, or altered

  • Items damaged by the customer

5.3 Return Process

To initiate a return:

  1. Contact us at dinhthucmy06@gmail.com with your order number and reason for return

  2. Wait for return authorization and instructions

  3. Ship the item back to us in its original condition

  4. We will inspect the item and process your refund

5.4 Refund Process

Once we receive and inspect your return:

  • Approved returns are refunded to the original payment method

  • Refunds are processed within 5-7 business days

  • Your bank may take an additional 5-10 business days to reflect the refund

  • Shipping charges are non-refundable

5.5 Return Shipping Costs

  • For change-of-mind returns: You are responsible for return shipping

  • For damaged or incorrect items: We cover return shipping

  • We recommend using a trackable shipping method with insurance

Section 6: Intellectual Property

6.1 Ownership of Content

All content on our website, including but not limited to:

  • Text, graphics, logos, images, and icons

  • Product descriptions and specifications

  • Software and code

  • Audio and video content

is the property of THUCMYCRAFT or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include:

  • Reproduction or redistribution of content

  • Commercial use of any content

  • Modification of content

  • Use of any data mining, robots, or similar data gathering methods

6.3 Trademarks

The THUCMYCRAFT name, logo, and all related names, logos, product names, designs, and slogans are trademarks of THUCMYCRAFT. You may not use these trademarks without our prior written permission.

6.4 Copyright Infringement Claims

If you believe that any content on our website infringes your copyright, please contact us with:

  • A description of the copyrighted work

  • The location of the infringing material

  • Your contact information

  • A statement of good faith belief that the use is unauthorized

Section 7: User Conduct and Responsibilities

7.1 Prohibited Activities

When using our website, you agree not to:

  • Violate any applicable laws or regulations

  • Infringe on the rights of others

  • Transmit harmful or malicious code

  • Interfere with the operation of our website

  • Attempt to gain unauthorized access to our systems

  • Use our website for fraudulent purposes

  • Upload inappropriate or offensive content

7.2 User Accounts

If you create an account on our website:

  • You are responsible for maintaining the security of your account

  • You are responsible for all activities under your account

  • You must provide accurate and complete information

  • You must notify us immediately of unauthorized use

7.3 Account Termination

We reserve the right to terminate or suspend your account at any time for any reason, including:

  • Violation of these Terms and Conditions

  • Suspicion of fraudulent activity

  • Non-payment or disputed payments

  • Harm to the reputation of THUCMYCRAFT

7.4 Reviews and Comments

We welcome customer reviews and comments. By submitting content to our site, you grant us:

  • A non-exclusive, royalty-free license to use, reproduce, and distribute your content

  • The right to edit or remove content at our discretion

You warrant that:

  • Your content is original and does not infringe on others’ rights

  • Your content is accurate and not misleading

  • You have the right to grant the above license

Section 8: Disclaimers and Warranties

8.1 General Disclaimers

THUCMYCRAFT provides our website and products “as is” and “as available” without warranties of any kind.

We Do Not Warrant That:

  • Our website will be uninterrupted or error-free

  • Our website will meet your requirements

  • Our products will meet your expectations

  • Our website is free of viruses or harmful components

8.2 Product Warranties

We stand behind the quality of our products. However, we do not provide any warranties beyond those required by law.

Warranty Limitations:

  • Our products are not guaranteed to last indefinitely

  • Normal wear and tear is not covered

  • Damage caused by improper care or use is not covered

8.3 Limitation of Liability

To the maximum extent permitted by law, THUCMYCRAFT shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue

  • Loss of use or opportunity

  • Damage to reputation

  • Personal injury or property damage

Our total liability in any matter arising from your use of our website or products shall not exceed the total amount paid by you for the products in question.

8.4 Force Majeure

THUCMYCRAFT shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters and severe weather

  • Wars, terrorism, or civil unrest

  • Government actions and regulations

  • Labor disputes and strikes

  • Supply chain disruptions

  • Acts of God

Section 9: Privacy and Data Protection

9.1 Privacy Policy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9.2 Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9.3 Cookies

Our website uses cookies to enhance your browsing experience and provide personalized content. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.

9.4 Third-Party Services

We may use third-party services, such as Stripe for payment processing and shipping carriers for delivery. These services have their own privacy policies and terms of use, which we encourage you to review.

Section 10: Third-Party Links and Content

10.1 External Links

Our website may contain links to third-party websites or resources. These links are provided for your convenience only. We do not:

  • Endorse the content of third-party websites

  • Warrant the accuracy of third-party content

  • Accept responsibility for third-party websites’ privacy practices or terms

10.2 Third-Party Content

We may display content from third parties, including reviews, social media posts, and other user-generated content. This content is for informational purposes only and does not constitute endorsement by THUCMYCRAFT.

Section 11: Indemnification

11.1 Your Responsibility

You agree to indemnify, defend, and hold harmless THUCMYCRAFT and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or in any way connected with:

  • Your use of our website

  • Your violation of these Terms and Conditions

  • Your violation of any rights of another party

  • Your content or submissions

11.2 Cooperation

In the event of any claim, you agree to cooperate fully with our defense of the claim. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you.

Section 12: Dispute Resolution and Governing Law

12.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action or proceeding relating to your use of our website or the purchase of our products shall be brought exclusively in the federal or state courts located in Travis County, Texas.

12.2 Dispute Resolution

We value our relationship with our customers and strive to resolve any disputes amicably. If a dispute arises, we encourage you to contact us directly to seek a resolution.

Steps for Dispute Resolution:

  1. Contact Us: Reach out to dinhthucmy06@gmail.com to discuss your concern

  2. Mediation: If we cannot resolve the dispute through direct communication, we may consider mediation

  3. Arbitration: If mediation is unsuccessful, disputes may be resolved through binding arbitration in accordance with the rules of the American Arbitration Association

  4. Small Claims Court: Claims may be brought in small claims court in Travis County, Texas, if eligible

12.3 Class Action Waiver

Any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You agree that you will not participate in any class action lawsuit against THUCMYCRAFT.

12.4 Time Limit for Claims

Any claim arising out of or related to these Terms and Conditions or your use of our website must be brought within one year of the date the claim arose, or such claim shall be forever barred.

Section 13: Severability and Waiver

13.1 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

13.2 Waiver

The failure of THUCMYCRAFT to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision shall be effective only if in writing and signed by an authorized representative of THUCMYCRAFT.

Section 14: Entire Agreement

14.1 Complete Understanding

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and THUCMYCRAFT regarding your use of our website and purchase of our products.

14.2 Supersession

These Terms and Conditions supersede any prior agreements, understandings, or representations, whether written or oral, relating to the subject matter of these terms.

14.3 Headings

The headings in these Terms and Conditions are for convenience only and shall not affect the interpretation of any provision.

Section 15: Contact Information

15.1 How to Reach Us

If you have any questions, concerns, or comments about these Terms and Conditions, please contact us:

Email: dinhthucmy06@gmail.com
Phone: +84 0346664390
Address: 5900 Balcones Dr STE 100, Austin, TX 78731, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

15.2 Customer Service

Our customer service team is available to assist you with:

  • Questions about our Terms and Conditions

  • Product inquiries

  • Order assistance

  • Returns and exchanges

  • General inquiries

Section 16: Additional Provisions

16.1 Accessibility

THUCMYCRAFT is committed to making our website accessible to all users. If you have difficulty accessing any part of our website, please contact us for assistance.

16.2 International Use

Our website is operated from the United States. If you access our website from outside the United States, you are responsible for complying with all applicable local laws. We make no representation that our products or content are appropriate or available for use in other locations.

16.3 Export Control

You agree to comply with all applicable export and import laws and regulations. You agree not to export or re-export any of our products in violation of U.S. law.

16.4 Electronic Communications

By using our website and providing your email address, you consent to receive electronic communications from us. These communications may include order confirmations, shipping updates, promotional offers, and other information. You may unsubscribe from promotional communications at any time.

16.5 Age Restrictions

Our website and products are intended for adults aged 18 years and older. By using our website, you represent that you are at least 18 years old.

Section 17: Compliance with Laws

17.1 General Compliance

You agree to comply with all applicable laws, regulations, and ordinances relating to:

  • Your use of our website

  • Your purchase and use of our products

  • Your interactions with THUCMYCRAFT

17.2 Fraud Prevention

We take fraud prevention seriously. We reserve the right to:

  • Verify your identity and payment information

  • Decline orders suspected of fraud

  • Report fraudulent activity to law enforcement authorities

17.3 Anti-Money Laundering

THUCMYCRAFT complies with all applicable anti-money laundering laws and regulations. We reserve the right to refuse orders that we suspect may be related to money laundering or other illegal activities.

Section 18: Updates and Modifications

18.1 Product Updates

We may update our product offerings, designs, and collections at any time without notice. We reserve the right to discontinue any product at any time.

18.2 Website Updates

We may update, modify, or change any part of our website at any time. This includes content, design, and functionality.

18.3 Policy Updates

We may update our Terms and Conditions, Privacy Policy, Return Policy, and other policies at any time. Updates will be posted on our website and become effective immediately upon posting.

Section 19: Survival

19.1 Survival of Obligations

The following sections shall survive the termination or expiration of these Terms and Conditions:

  • Intellectual Property (Section 6)

  • Disclaimers and Warranties (Section 8)

  • Indemnification (Section 11)

  • Dispute Resolution (Section 12)

  • Governing Law (Section 12)

19.2 Governing Law Survival

The choice of law and venue provisions contained in Section 12 shall survive any termination of these Terms and Conditions.

Section 20: Acceptance of Terms

20.1 Agreement

By using our website, placing an order, or interacting with THUCMYCRAFT in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

20.2 Retraction of Agreement

If you do not agree to these Terms and Conditions, you must immediately stop using our website and refrain from purchasing our products.

20.3 Proof of Agreement

Your use of our website constitutes conclusive proof of your acceptance of these Terms and Conditions. We reserve the right to require your express agreement in writing for certain transactions or interactions.

Final Words

Thank you for taking the time to read our Terms and Conditions. We believe that transparency and clear communication are essential to building trust with our customers. These terms are designed to protect both you and THUCMYCRAFT, ensuring that our relationship is built on mutual understanding and respect.

At THUCMYCRAFT, we are committed to providing you with exceptional products and service. We value your trust and will always strive to earn it. If you have any questions about these Terms and Conditions or any other aspect of our business, please do not hesitate to reach out to us.

THUCMYCRAFT
5900 Balcones Dr STE 100
Austin, TX 78731, USA
Email: dinhthucmy06@gmail.com
Phone: +84 0346664390
Website: thucmycraft.shop

These Terms and Conditions were last updated on August 15, 2026. Please review them periodically as they may change without notice.

THUCMYCRAFT — Bringing joy to the everyday with handmade textiles for the home